If the recipient is not present to receive a parcel, the carrier will leave a card with contact details so that re-delivery or collection can be arranged at a convenient time. If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days or may try to redeliver. Our carrier will notify us of any parcels that are not delivered, so that we can try to resolve the issue before the parcel is returned.